Herbinest (“we”, “us”, “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.herbinest.com.

By using our website, you agree to the terms outlined in this Privacy Policy.

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1. Personal Identification Information

We may collect personal identification information from users in various ways, including when you:

• Visit our website

• Register an account

• Place an order

• Fill out a form

• Subscribe to our newsletter

• Participate in promotions or surveys

• Contact customer support

The information we may collect includes:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment-related details (processed securely via payment gateways)

You may visit our website anonymously. However, choosing not to provide certain personal information may limit your ability to access specific features or services.

We collect personal information only when voluntarily provided by you.

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2. Non-Personal Identification Information

We may collect non-personal identification information whenever users interact with our website.

This may include:

• Browser type

• Device type

• Operating system

• Internet service provider

• IP address

• Technical usage data

This information helps us improve website functionality and user experience.

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3. Cookies & Tracking Technologies

Our website may use “cookies” to enhance user experience and analyze traffic.

Cookies may be used to:

• Remember your preferences

• Improve website performance

• Analyze user behavior

• Support marketing and advertising campaigns

You may choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

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4. How We Use Your Information

Herbinest may use collected information for the following purposes:

To Improve Customer Service

Your information helps us respond efficiently to inquiries and support requests.

To Process Transactions

Information provided during checkout is used solely to complete your order. We do not sell or rent your personal information to third parties.

To Personalize User Experience

We may use aggregated data to understand how customers interact with our website.

To Improve Our Website

We continuously improve our products and services based on feedback and usage data.

To Send Periodic Emails or Messages

If you opt in, we may send:

• Order updates

• Promotional offers

• Product news

• Company announcements

You may unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly.

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5. Payment Security

Herbinest does not store or retain sensitive financial information such as debit or credit card numbers.

All online payments are processed securely through authorized third-party payment gateways. Sensitive data exchange between our website and users is protected via SSL (Secure Socket Layer) encryption technology.

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6. How We Protect Your Information

We implement appropriate data collection, storage, and security measures to protect against:

• Unauthorized access

• Data alteration

• Disclosure

• Destruction of personal information

While we take strong security measures, no online system can guarantee 100% security.

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7. Sharing of Information

We do not sell, trade, or rent users’ personal identification information.

We may share information only when necessary with:

• Courier partners (for delivery)

• Payment processors

• Technical service providers

• Legal authorities when required by law

All third-party partners are expected to maintain confidentiality and data protection standards.

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8. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

We encourage users to review the privacy policies of any external websites they visit.

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9. Policy Updates

Herbinest reserves the right to update this Privacy Policy at any time.

Changes will be posted on this page with an updated revision date. We encourage users to review this page periodically.

Continued use of the website after changes are posted constitutes acceptance of those changes.

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10. Your Acceptance of These Terms

By using this website, you signify your acceptance of this Privacy Policy and our Terms of Use.

If you do not agree with this policy, please discontinue use of our website.

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11. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us at:

📞 0300-0239053
📧 info@herbinest.com
🌐 www.herbinest.com

Last Updated: 01 January 2026